The difference is our experience.

We take a pride in our professionalism and the quality of our work.  We aim to provide exceptional standards of service and to exceed our clients' expectations.

As a measure of this we have for many years achieved accreditation to the prestigious ISO9001 standard.

This international quality management system includes an ongoing programme of improvement, and helps us to respond to our clients' changing needs.

The Legal Ombudsman is available to you if we have not been able to deal with your complaint.

Everyone at Higgs & Sons is committed to high quality legal advice and client care and believe you will be satisfied with the service you receive.  However, if you are unhappy about any aspect of the service you have received or about any bill we issue to you then please telephone the person dealing with your matter on 0845 111 5050 or alternatively send the person a letter or e-mail to the address referred to on the correspondence you will have received during the progress of your matter and hopefully your issues will be addressed.  We have a procedure in place which details how we handle complaints which is available upon request.

If you are not satisfied with our handling of your complaint then you may be eligible to ask the Legal Ombudsman to consider your complaint.  If you are eligible to make a complaint then in normal circumstances you need to raise a complaint with the Legal Ombudsman within 6 months of receiving the final written outcome from us about your complaint.

The Legal Ombudsman can be contacted at Legal Ombudsman, PO Box 15870, Birmingham, B30 9EB, telephone number 0300 555 0333, or by email to enquiries@legalombudsman.org.uk, further details are available on its website at www.legalombudsman.org.uk

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