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Commitment To Quality

We will take pride in the quality of our work and every way in which we present ourselves 

 

 

We aspire to deliver technically superior service

 

 

Our clients should expect the highest possible standards.  

 

                                                                                  

For many years we have achieved accreditation to the prestigious ISO9001 standard. This international quality management system includes an ongoing programme of improvement, and helps us to respond to our clients' changing needs. We were one of the first practices in our region to receive the Law Society Conveyancing Quality Scheme (CQS) award. This  demonstrates to lenders, home buyers and sellers, and insurers that we have effective risk assessment processes. Everyone at Higgs & Sons is committed to providing high quality legal advice and client care and we firmly believe you will be satisfied with the service you receive. However, if you are unhappy about any aspect of the service you have received or about any bill we issue to you then please telephone the person dealing with your matter on 01384 327100 or alternatively send the person a letter or e-mail to the address referred to on the correspondence you will have received during the progress of your matter and hopefully your issues will be addressed. We have a procedure in place which details how we handle complaints which is available upon request.

If you are not satisfied with our handling of your complaint then you may be eligible to ask the Legal Ombudsman to consider your complaint. If you are eligible to make a complaint then in normal circumstances you need to raise the matter with the Legal Ombudsman within six months of receiving the final written outcome from us about your complaint. The Legal Ombudsman can extend this period in certain circumstances and, if in doubt as to whether you can ask them to deal with your complaint you should contact them after you have exhausted our procedure. The Legal Ombudsman can be contacted at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, telephone number 0300 555 0333, or by email to enquiries@legalombudsman.org.uk, further details are available on its website at www.legalombudsman.org.uk The EU Regulation on Consumer Online Dispute Resolution (ODR) enables clients who have a complaint about a service that they bought online to submit a complaint to the ODR platform via an online form. Further information can be found at http://ec.europa.eu/odr/.

                      

 

 

Contact us

3 Waterfront Business Park
Brierley Hill
West Midlands, DY5 1LX

Email: law@higgsandsons.co.uk
Call Us: 0345 111 5050

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