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Commitment To Quality

We will take pride in the quality of our work and every way in which we present ourselves 

 

 

We aspire to deliver technically superior service

 

 

Our clients should expect the highest possible standards.  

 

                                                                                  

Everyone at Higgs & Sons is committed to providing high quality legal advice and client care and we firmly believe you will be satisfied with the service you receive. For many years we have achieved accreditation to the prestigious ISO9001 standard. This international quality management system includes an ongoing programme of improvement, and helps us to respond to our clients' changing needs. We were one of the first practices in our region to receive the Law Society Conveyancing Quality Scheme (CQS) award. This demonstrates to lenders, home buyers and sellers, and insurers that we have effective risk assessment processes. 

If you are unhappy about any aspect of the service you have received or about any bill we issue to you we have a procedure in place which details how we handle complaints and the steps open to you. Our complaints procedure can be accessed by clicking the following link: Complaints Procedure.

If you are not satisfied with our handling of your complaint then you may be eligible to ask the Legal Ombudsman to consider your complaint. If you are eligible to make a complaint then in normal circumstances you need to raise the matter with the Legal Ombudsman within six months of receiving the final written outcome from us about your complaint. The Legal Ombudsman can extend this period in certain circumstances and, if in doubt as to whether you can ask them to deal with your complaint you should contact them after you have exhausted our procedure. The Legal Ombudsman can be contacted at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, telephone number 0300 555 0333, or by email to enquiries@legalombudsman.org.uk  Further details are available on its website at www.legalombudsman.org.uk

The Solicitors Regulation Authority can help you if you are concerned about our conduct and believe there may have been a breach of our professional ethics. You can raise your concerns with the Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN. Telephone: 0370 606 2555. Website: www.sra.org.uk

Further details of these organisations and how to contact them can be found in our Complaints Procedure - accessible above.

 

                      

 

 

Contact us

3 Waterfront Business Park
Brierley Hill
West Midlands, DY5 1LX

Email: law@higgsandsons.co.uk
Call Us: 0345 111 5050

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