Services

Service Awards

 

 Serving our clients

Recognising our people

At Higgs & Sons we will always strive to deliver exceptional levels of customer service.

This year we have been working with maitre d', TV presenter and author Fred Sirieix  - someone who delivers, writes and speaks passionately about excellent customer service - to ensure our core principles of service and value remain at the very heart of what we do every day here at Higgs & Sons.

As a result of our collaborative working we have re-established the Higgs Service Awards which recognise the individuals and teams that exemplify our service values or have shown innovation in a particular aspect of service delivery.

The awards fall into three categories

The Service award will recognise the exemplary levels of service that are being carried out on a daily basis by our people. We are truly proud of our culture that shares in each other’s success, so we want to know who should be acknowledged as someone who is consistently upholding the principle that sits at the heart of Higgs’ philosophy – delivering exceptional client service. 


 

 

The Team award recognises the strengths of what can be achieved when working together. We want to know which team deserves to be recognised for going over and above in pursuit of exceptional client service. 

The Innovation award recognises new ways of thinking that have been developed in order to deliver a better level of service. 

Voting for these awards will take place across the firm with colleagues highlighting those teams, individuals and practice areas that reflect our commitment to delivering exceptional client service. But we also want to hear from you - our clients.

If you would like to tell us about the inviduals, teams or projects that have exceeded your expectations when it comes to client service, please let us know by emailing serviceawards@higgsandsons.co.uk  and voting for who you think should be recognised in the Higgs Service Awards. Closing date for nominations is close of business FRIDAY 4TH JANUARY 2019.

The awards will be presented at a ceremony taking place on Thursday 17th January 2019 hosted by Fred Sirieix.

Service Awards

Meet our team

Fred Sirieix

Service Awards Ambassador

Find a team member

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What our clients say

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The service was efficient and personal without being intrusive. We would highly recommend Higgs & Sons.

Helen Smith, Client

Higgs' expert handling led us to the result we were looking for.

Dan Heathcote, Edward Samuel Associates

Higgs & Sons' Corporate & Commercial team is 'proactive, knowledgeable and solution-focused'.

Legal 500, Legal Directory

I would certainly recommend Higgs & Sons to friends and relatives. Thank you.

Mrs Gillian Seymour, Client

We look forward to continue working in partnership with Higgs as our business needs develop.

Neil Clifton, Cube Precision

First Class service. All things taken care of without any problems or fuss.

Mr & Mrs BJ Edwards, Clients

Caring, honest, well informed, up to date with new and relevant adaptions to the law as it affects their client.

Gill Bellingham, Client

Something is only expensive if you don't get what you pay for and that certainly can't be said of Higgs.

Rob Mainwaring, WM Creative

At all times Rhian was patient and constantly working in and for my best interests.

A. Gardener, Client

We knew they were the right partner to support us when it came to such a major development for the organisation.

Rory Daly, SDL Bigwood

Your service was friendly, efficient and professional.

Thomas Butler, Client

My husband's family have been represented and helped by you since the nineteenth century.

Margaret Louise Webb, Client

They're a firm for the rising-affluent and affluent market - a trusted partner.

Chambers and Partners, Legal Directory

The service I've received has been second to none.

Andy Stokes, Stokes Consulting

We have been working with Higgs for many years, relying on their expert advice across several areas of our business.

Daniel Hurcombe, Penso

I have found all my contacts to be professional, with in-depth knowledge, readily available, honest and committed.

Gill Bellingham, Client

The invaluable advice and expertise we received were crucial factors in securing our future.

Rachael Gardener, We Love Carers

Higgs' complete and comprehensive services work so well.

Angela Morris, Woolcool

Higgs' advisers worked extremely hard to drive through this application and lay the foundations for future growth.

Richard Carroll, Tatton Hall Homes

Higgs & Sons made the procedure of selling my late father's home very easy.

Yvonne Fitzgerald, Client

The service you provided filled us with confidence and should the occasion arise we would not hesitate to use you again.

Rosalin and Lawrence Henson, Clients

Nyree Applegarth "really does know property litigation inside out."

Chambers and Partners, Legal Directory

We were keen to work with a trusted partner who could advise us on the specialist aspects of the contracts.

Richard Newton, Tipton & Coseley Building Society

Professional. Prompt. Courteous.

John Eifon Hughes, Client

I've dealt with Higgs & Sons for more than 50 years - that should tell you everything.

Kevin Birch, Client

I think the expertise and warm welcoming from staff put me at ease. It was gratefully appreciated.

Melissa Amphlett, Client

The service you provided filled us with confidence. We would not hesitate to use you again.

Rosalind & Lawrence Heson, Clients

Cherry has been one of the most efficient solicitors I have worked with in the development industry in nearly 38 years.

Kevin Dixon, Kier Property

Friendly, professional,effective, efficient, personal, helpful, direct, proactive

John Freeman, Client

The Corporate tax team provides a 'first-class service' under the leadership of Susheel Gupta.

Legal 500, Legal Directory

Excellent service very efficient and polite.

Lucy Ostrer, Client

Clear, good advice and also sensible with all aspects of the purchase.

Mr & Mrs MW Oldman, Clients

We have always been pleased with the level of service we receive from Higgs, no matter which department we call on.

David Springthorpe, Angle Ring

Always available and helpful. Clear explanation to questions. Nothing was too much trouble.

Maryanne Morris, Client

Cherry Elliott and her team at Higgs & Sons delivered in every aspect

Mike Phillips, Allen Ford UK Limited

My wife and myself were extremely satisfied with the service provided by Mrs Boddey.

Anthony Winwood, Client

Fast, efficient, informative, courteous, and willing to offer help and advice. Excellent service.

Lynn Davis, Client

I feel I can trust and rely on Higgs & Sons to do the best possible job for me.

Elaine Williams, Client

A good efficient and friendly service.

Mel Houghton, Client

Dealing with Jyoti was done only via email and were replied to within the day and clear. A personal thank you to Jyoti...

Paul Carr, Client

Very professional. Pro-active approach. Always kept informed.

Tracey Hull, Client

Problems are sorted quickly and sensible advice is always offered.

Joanne Taylor, Client

Andy Shaw has a huge amount of experience and is an extremely conscientious and diligent lawyer.

Chambers and Partners, Legal Directory

Reassuring and efficient in dealing with problems faced throughout completion.

Lindsey Oakes, Client

Efficient and friendly service.

Julian Sampson, Private Client

You score 10 out of 10 from me on every count so I can't say much more than that, thanks very much.

Gareth Martin, Client

Committed, street-wise, intelligent, fleet of foot, tough, resourceful, well-informed, there to win for the client.

Tim Woodbridge, Web Dynamics

If I had to sum up your service in one word it would be 'Trust'.

Sir Graham Meldrum, Private Client

High quality professional and friendly service. Many thanks.

Stephen Pearson, Private Client

We have used your company before and have always found you very helpful and prompt.

M. Sheridan, Private Client

Clare Langford is "outstanding".

Chambers and Partners, Legal Directory

We dealt with many professionals and teams who all seemed to work exceptionally hard to make the deal.

Bill Dawson, Wavenet

The claim was passed to Steven Santy who was amazing, fast and respectful. I really appreciate how I have been dealt...

Shahista Sultana, Client

I found Cherry offered pragmatic, no-nonsense advice. I would certainly recommend her.

Mark James, Hall & Woodhouse Limited

Dinah is committed, efficient, persuasive and possesses all of the qualities you could wish for from a planning lawyer.

Sanjay Kathuria, Talash Hotels

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Contact us

3 Waterfront Business Park
Brierley Hill
West Midlands, DY5 1LX

Email: law@higgsandsons.co.uk
Call Us: 0345 111 5050

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